APD iConnect

Frequently Asked Questions (FAQs)





  • How are providers being prepared now for their "go live" date?
  • APD is currently working with provider stakeholders to begin the process of communicating with the provider network. In time, APD will work directly with regions to open dialogues with providers and begin training with them. APD will be attending provider meetings that are part of the regional schedule to provide more information. As the "go live' date gets closer there will be training modules available online and classroom training scheduled.

Consumer Portal

Cost Plans

Data Integrity



  • What will EVV track?
  • The EVV app will allow the direct service provider to record the time the service begins, the time the service ends, the location in which the service was provided (including community inclusion activities), and documentation of the session note. The information recorded in the app will meet the claim preadjudication rules for claim submission.

  • Will WSCs be required to use the EVV app?
  • Waiver Support Coordination has not been designated a service that will require Electronic Visit Verification (EVV). Services requiring EVV are personal supports, respite (not in a licensed home), and nursing.

  • If EVV is required for a service, who will provide the device?
  • The app for EVV will work on any smartphone, tablet, or laptop. Individual providers will determine how they intend to address equipment requirements.


Incident Reporting


Provider Enrollment


Record Retention


Stakeholder Testing

System Requirements